Frequently Asked Questions

Our report writing engine supports reports for Support Coordinators (SCs), Recovery Coaches (RCs), and Support Workers/Service Providers. Each role has tailored templates aligned with NDIS expectations, including progress updates, plan reviews, service delivery summaries, and more.

Yes. Reports are exported in Microsoft Word (.docx) format, so you can easily proofread, personalise, and complete any private information before sharing or submitting.

Each template includes guided prompts, relevant questions, and examples tailored to your role. This helps ensure reports are written holistically and with the correct language for NDIS assessors.

Each user can create reports for up to 30 participants, with an average of 3 reports per participant per year — that’s around 8 reports per user per month.

Absolutely. We offer tiered pricing for Solo, Solo+, Small, Medium, and Large organisations — so whether you're an individual SC or a national provider, there’s a plan that fits your needs.

Yes. If you or your team perform multiple roles, you can easily switch between templates to ensure the report matches the correct service type and tone.

Not at all. The interface is simple, intuitive, and designed for NDIS professionals, not IT experts. If you know how to open and edit a Word document, you're ready to go.

Our users typically save 60% or more on report writing time. That’s a 3-hour report completed in under an hour — which significantly reduces admin load and staffing costs across your organisation.

Yes. With team-based plans (Small, Medium, Large), admins can assign participants to different users, and track who has written what. You can collaborate without duplication or confusion.

Yes. You can duplicate past reports to use as a starting point for a new period, participant update, or progress review. This saves time while still allowing customisation.

Yes. All reports are securely saved in the cloud, but no personal or identifiable participant information is ever stored.

The system includes version control and cloud backup, so you can recover previously saved versions of a report and restore them if needed.

Solo/Solo+/Small Orgs receive online support (help docs, live chat, email).
Medium and Large Orgs get direct support, including a dedicated account manager and faster response times.

Yes. Your in-progress reports are securely saved in the cloud and you can return to them anytime from your dashboard. You can also track when reports were last modified and by whom (for multi-user teams).